Joyce Insurance Group’s technology infrastructure is fortified by Cisco routers and switches connected by fiber optic cable in our Pittston corporate office.  All branch offices are linked via VPN connections.

Agency Management System

Our agency management system, AMS 360, is backed up continuously and mirrored at two different locations in Texas.  In the event of an emergency, AMS can be securely accessed from any location with an internet connection.
 

Servers

We utilize DELL & HP servers and multiple domain controllers running Windows Server 2003.  We perform nightly backups which are stored off-site as a key component of our disaster recovery plan. Secure remote access to our network is provided by our Citrix server.
 

Internet Access

Internet service is obtained through a T1 connection along with a concurrent 768-port internet backup connection in order to ensure optimal internet connectivity to overcome any service interruptions.  Internet access is monitored and filtered to prevent any malicious internet attacks and to ensure optimal employee productivity.  Wireless internet service is available for employees and guests at our Pittston location.


Email

Email communication is subject to an email retention policy enforced at the server level.  Incoming and outgoing email is logged, scanned for viruses and filtered by an external best-of-breed email service before it reaches our internal email server.


Workstations, Automation & Imaging

All of our offices utilize DELL workstations equipped with real-time corporate edition virus protection, Microsoft Windows XP Professional and Microsoft Office 2003.  We have adopted paperless procedures whereby employees use dual-monitors and both black and white and color departmental scanners for imaging.


Websites

Our agency intranet, JOYCENET, includes regular carrier updates, agency forms, service calendars and a message board.  Our Information Technology department designs and develops over 15 different external websites.  Our core website, www.joyceinsurance.com, allows clients to report claims and request quotes, policy changes and certificates.