Corporate Milestones

The establishment of Joyce Insurance Group was hardly recognized as significant. Actually, except for those who knew the determination of Joseph J. Joyce Sr., very few people anticipated what an incredible success his small office in Avoca would turn out to be.  Mr. Joyce's goal was to build partnerships with his clients.  He learned their business and individualized their policies to suit their needs.  Mr. Joyce worked hard to bring Joyce Insurance Group where it is today, maintaining his modesty throughout its many mergers and acquisitions.  When asked how he grew his business so successfully, he would always say...  "The harder I work, the luckier I get!" Today Mr. Joyce's sons John, Joseph Jr., and William Joyce continue the tradition of excellence, leading Joyce Insurance Group into the new century.
	Joyce Insurance Group Agency Timeline
	1955	-	Joseph J. Joyce Sr. founded Joyce Insurance in Avoca, PA.
	1660	-	Relocated operation to Pittston, PA.
	1972	-	Merger established Burns and Joyce Insurance, Pittston, PA.
		-	Established Joseph J. Joyce Associates, Inc., Pittston, PA.
	1973	-	Acquired Gelso Insurance, PA.
	1975	-	Acquired Howard Johnson Insurance, Avoca, PA.
	1976	-	Acquired English Ardoline Insurance, PA.
	1979	-	John J. Joyce joins agency.
		-	Acquired Demartino Insurance, Old Forge, PA.
		-	Established Joyce Insurance Group, Old Forge. PA (1st Remote Office).
	1989	-	Joseph J. Joyce Jr. joins agency.
		-	Installed Agena Agency Management System (DOS).
	1992	-	Upgraded Management System to Premier Agency Management System (DOS).
	1993	-	William J. Joyce joins agency.
		-	Upgraded Management System to Premier Agency Management System (WINDOWS).
		-	Acquired Burnell/Delvechio, Clarks Summit, PA.
		-	Established Joyce Insurance Group, Clarks Summit, PA (2nd Remote Office).
	1994	-	Acquired Amone Insurance, Pittston, PA.
	1995	-	Acquired Butera Insurance Agency, West Pittston, PA.
		-	Acquired Pepe Insurance Agency, Pittston, PA.
		-	Established Mass Merchandising Specialists.
		-	Established Employee Choice personal lines payroll deduction program.
	1996	-	Michael F. Joyce joins agency and Life & Financial Services Department is established.
		-	Acquired Pachence Agency, Hazleton, PA.
		-	Established Pachence & Joyce Insurers, Hazleton, PA (3rd Remote Office).
		-	Established Joyce Insurance Group, Wilkes-Barre, PA (4th Remote Office).
	1997	-	Acquired Kulick Insurance Agency, Pittston, PA.
		-	Established Joyce Insurance Group, Willow Grove, PA (5th Remote Office).
		-	Implemented Employee Choice personal lines payroll deduction program.
	1998	-	Upgraded Agency Management System to AFW.
		-	Joseph J. Joyce Sr. passes on March 31, 1998.
		-	Acquired Ruddy Insurance Agency, PA.
		-	Acquired Joseph Quinn Agency, Pittston, PA.
	1999	-	Acquired Scranton Professional Insurance Group, Scranton PA.
		-	Acquired McGinnis Insurance Agency, Honesdale, PA.
	2000	-	Established McGinnis & Joyce Insurance (6th Remote Office).
		-	Acquired Eastern Agency, Horsham, PA.
		-	Upgraded Agency Management System to AFW-Online.
		-	Joined Insurance Profit Systems to develop advertising & marketing procedures.
		-	Folded in Clarks Summit operation.
	2001	-	Folded in Wilkes-Barre operation.
		-	Joined Advanced Automation to automate paperless documentation processing procedures.
		-	Launched www.joyceinsurance.com.
	2002	-	Acquired Insurance Management Services Group, Nanticoke, PA (7th Remote Office).
	2003	-	Agency commitment to increase sales.
		-	Reorganized infrastructure and streamlined workflow procedures.
		-	John J. Joyce III joins agency.
		-	Adopted the Better Way Marketing & Management Procedures.
		-	Developed I.T. Department to establish and increase security, stability, efficiency and congruity.
	2005	-	Joined Marsh Berry to consult on Business Development Department.
		-	Completed paper to electronic documentation transition.
		-	Added 2800 sq. ft. to Commercial Lines Department.
		-	Established VPN connection between remote offices and headquarters to support JOYCENET, the agency intranet.
		-	Created and implemented Advantage 365.
	2006	-	Awarded High Achiever Award for Production from Chubb.
		-	Awarded High Achiever Personal Lines Agency from Travelers.
		-	Invited to the Elite Status with Ohio Casualty and Travelers.
		-	AMS Automation Excellence Award Finalist.
		-	Implemented wireless technology at Pittston Location.
		-	Promoted Mark Phillips to Benefits Department Manager.
		-	Received Greater Pittston Persons of the Year Award.
		-	Miles for Michael inaugural walk raised over $100,000 for families dealing with cancer.
		-	Michael F. Joyce passes on June 28, 2006.
		-	Received Pacesetter Award from Motorist Mutual.
		-	Horsham operation folded into main branch.
		-	Created Service Center workflow for Personal Lines production.
		-	Implemented EZLynx- a real-time Personal Lines rating system.
	2007	-	Implemented Seapass - a real-time Commercial Lines rating system.
		-	Awarded Director Status by Ohio Casualty/Peerless Insurance.
		-	Awarded Elite Agency Award by Travelers Insurance.
		-	Awarded Top Producer Award by McNeil & Company.
		-	Awarded Healthy Workplace Award by Blue Cross Blue Shield.
		-	Exceeded all Commercial Lines production goals.
		-	Installed state of the art VOIP telephone system to better facilitate Service Center.
		-	Realigned Benefits Division to Joyce Financial Group.
		-	Created and implemented Benefits 365.
	2008	-	Upgraded Agency Management System to AMS360 online.
		-	Re-launched www.joyceinsurance.com